Delivery Policy

Please note that a few special furniture products require a slightly longer delivery time and you will be informed by e-mail of the alternative delivery date. These items may also incur an additional delivery charge, of which you will be notified by e-mail before the order is processed.

Click & Collect

Customers can choose to collect their online order in-store free of charge. Orders that are placed before 3.00 pm will be available for collection in-store the next day Monday - Saturday (excluding furniture). Please bring proof of purchase when collecting.

All furniture items for click and collect will take between 7- 9 days and a member of our sales team will be in contact with you 48h after your purchase.

Payment

Payment authorisation is taken at the time you place your order online, and full payment is taken

Order Holding Period

We will keep your order for 28 days. After this period we will contact you to either process a refund via your original method of payment or have the item/s returned. If for any reason you are unable to collect your order when it’s ready please contact us

For any issues or queries - Please contact our Customer Services Team by email sales@stakelumstore.com

Delivery Charges

Ireland

For orders of €60 and over in value: Delivery is FREE OF CHARGE

For orders under €60 in value: Delivery will cost €5.00(Both charges exclude VAT).

EU & UK

Minimum delivery charge is €16.99.

International

We can ship most of our products internationally for an additional shipping fee. If you would like us to provide a shipping quote, please email us at sales@stakos.ie with a list of the product(s) you are interested in and your full shipping address. We will reply within 24 hours Monday through Friday with your shipping quote!

Returns

We will happily refund or exchange any item purchased from www.stakelumstore.com

We reserve the right to charge a returns handling fee.

All goods must be unused, in a saleable condition, and in their original packaging.

Please notify us within 14 days should you wish to return any item(s) we have supplied. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount.

 

Furniture Delivery 

Please be aware that all furniture comes assembled for customers. Our expert team can assemble on-site or deliver fully assembled. A member of the sales team will be in contact to organise delivery with you within 48 hours of your purchase. There is no extra charge for assembly however delivery of furniture takes 7- 9 working days.

Backorders

Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date.

Should we receive no response from our e-mail we will assume that you wish to accept the goods on the date as specified.

If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and either credit your credit card or, if you are an account customer, you will not be invoiced.

Contact Us

Head Office:
Gerald Stakelum Ltd.
T/A Stakelum Office Supplies
Parnell Street, Thurles,
Tipperary, E41 R9C7

Tel: +353 504 21888

Email: sales@stakelumstore.com